Frequently Asked Questions
Q: Does ACE offer same-day services?
A: Yes, we do, however, we prefer advanced notice of at least 24 hours.
Q: What service areas do you specialize in servicing?
A: We currently operate in California and Texas. Within California, we serve the Inland Empire, San Bernardino county and surrounding cities. Within Texas, Harris County and surrounding cities.
Q: Is your staff CPR Certified?
A: Yes. All employees have undergone first aid training. We also require sensitivity training to handle the needs of patients during the transportation.
Q: What services do you offer?
A: We provide non-emergency transportation services to any location required. Our vehicles include: wheelchair Vans, Gurney Vans, Mini Vans and sedans to ensure we can meet everyone’s needs.
Q: Do you allow a companion to come along?
A: Yes, One travel companion with no additional fee.
Q: Does ACE provide long distance transport?
A: Yes, we ask for advance notice so that we can assure any destination can be accommodated.
Q: Will Medicaid or Medicare pay for my transportation
A: Contact your insurance provider.
Q: Will my insurance pay for transportation?
A: Very rarely does insurance pay for non-emergency transport. We suggest that you contact them to verify exactly what your coverage is. We will provide you with a detailed invoice for services rendered. We can send the invoice directly to your insurance company if instructed to do so.
Q: How much notice do I need to give for transportation?
A: ACE operates 24/7 and depending on the distance of travel and where you live. We encourage you to book transports with us as early as possible.
Q: What type of payment do you accept?
A: ACE accepts checks, VISA, and MasterCard as payment. ACE will accept cash on the Date of Service.
Q: How far will you travel?
A: ACE will travel throughout Southern California and Texas to pick up any patient that is in need of our service.
Q: How much does your service cost?
A: Depending on the distance traveled and needs of the patient. ACE is very competitive with pricing, please Call 909-986-3824 for RATES
Q: How do you track your vehicles?
A: All of our units are equipped with two-way communication and Tom-Tom GPS to give
Q: What do you do to ensure timely and efficient service?
A: Our central dispatch center has the ability to locate the nearest vehicle and change driver routes as needed. We make every effort to minimize the time our clients have to wait by dispatching the vehicle nearest the pickup location.
Q: What specific cities do you service?
A: Areas We Service:
Ontario, Pomona, Riverside, Corona, San Dimas, La Verne, Diamond Bar, Chino Hills, Chino, Eastvale, Norco, Claremont, Montclair, Upland, Rancho Cucamonga, Fontana, Bloomington, Rialto, Colton, Mira Loma, Glen Avon, Adelanto, Apple Valley, Azusa, Baker, Banning, Barstow, Beaumont, Belltown, Big Bear City, Big Bear Lake, Bloomington, Bryn Mawr, Calimesa, Canyon Lake, Cathedral City, Chino, Chino Hills, Claremont, Colton, Corona, Covina, Del Rosa, Diamond Bar, Dunlap Acres, Edwards, Fontana, Glen Avon, Glendora, Grand Terrace, Guasti, Hacienda Heights, Helendale, Hemet, Hesperia, Highland, La Verne, Joshua Tree, Lake Arrowhead, Lake Elsinore, Loma Linda, Lucerne Valley, Menifee, Mentone, Mira Loma, Montclair, Moreno Valley, Murrieta, Needles, Norco, Ontario, Palm Desert, Palm Springs, Patton, Perris, Pomona, Rancho Belago, Rancho Cucamonga, Rancho Mirage, Redlands, Rialto, Riverside, Rowland Heights, Rubidoux, Running Springs, San Bernardino, San Dimas, San Jacinto, Sun City, Temecula, Twentynine, Palms, Upland, Victorville, Walnut, West Covina, Wildomar, Yermo, Yorba Linda, Yucaipa, Yucca Valley
Baytown, Bellaire, Bunker Hill Village, Deer Park, El Lago, Friendswood, Galena Park, Hedwig Village, Hilshire Village, Houston, Humble, Hunters Creek Village, Jacinto City, Jersey Village, Katy, La Porte, League City, Missouri City, Morgan’s Point, Nassau Bay, Pasadena, Pearland, Piney Point Village, Seabrook, Shoreacres, South Houston, Southside Place, Spring Valley Village, Stafford, Taylor Lake Village, Tomball, Waller, Webster, West University Place, Aldine, Atascocita, Barrett, Channelview, Cinco Ranch, Cloverleaf, Crosby, Highlands, Mission Bend, Sheldon, Spring, The Woodlands, Alief, Airline, Bammel, Barker, Beaumont Place, Bridgeland,Cedar Bayou, Champions Forest, Coady,Cypress,Dyersdale, East Aldine, Fall Creek, Hockley, Hufsmith, Kingwood, Klein, Kleinbrook,Kohrville, Louetta, Lynchburg, Northcliffe Manor, Northcliffe, North Houston, Northgate Forest, Remington Ranch, Rose Hill, Satsuma, Westfield
Available 24 hours, 7 days a week, 365 days a Year
We do not provide emergency transportation. If you have an emergency, please call 911